P4824:[{"_4933":581,"_4934":4935},"areReviewsGrouped","reviews",[4936,4999],{"_4937":4938,"_4939":4940,"_4941":4942,"_4943":4944,"_4945":4946,"_4947":4948,"_4949":4948,"_4950":4909,"_4951":25,"_4952":4192,"_4953":4954,"_4282":4960,"_4975":4603,"_4976":4977,"_4978":4260,"_4979":4980,"_4981":4489,"_4982":4983,"_4956":4984,"_4987":4988,"_4992":25,"_4993":4994,"_71":4995,"_4996":4909,"_4997":4998},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","8c0fbc2b-feda-40b1-8c24-5529a49b6aa9","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9860215898378","productId","shopify-9860215898378","body","The colors do not match the description: \n - the ottoman is orange \n - rather dark \n - the range is not uniformly pastel \n - the lines are not as fine and delicate as in the illustration image. \n\nI was delighted to incorporate this magnificent piece into my home and am very disappointed. \n\nI have no choice but to send it back, regretfully.","dateCreated","2026-04-28T16:57:42.075Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_4945":4955,"_4952":4789,"_4956":4957,"_71":4959},"Les couleurs ne correspondent pas à la description : \n- le pouf est orangé \n- plutôt foncé\n- la gamme n'est pas uniformément pastel\n- les lignes ne sont pas aussi fines et délicates que sur l'image d'illustration.\n\nJe me réjouissais d'intégrer cette magnifique pièce à mon intérieur et suis très déçue.\n\nJe n'ai pas d'autre choix que de le renvoyer, à regret.","reply",{"_4945":4958},"

Merci pour votre retour, chère Emilie. 😔

Nous sommes vraiment désolés d'apprendre que le Pouf Agadir ne correspond pas du tout à vos attentes. Il est complètement compréhensible que vous soyez déçue - les couleurs orangées et plus foncées que prévu, ainsi que les lignes moins délicates que sur l'image, ne reflètent pas la qualité que vous étiez en droit d'attendre.

Nous comprenons parfaitement votre déception, surtout quand on se réjouit d'intégrer une belle pièce dans son intérieur et que le résultat ne correspond pas à ce qui était promis. C'est frustrant et nous en assumons l'entière responsabilité.

Votre feedback détaillé nous aide énormément à améliorer la précision de nos descriptions produits et la qualité de nos photos pour éviter ce genre de déception à l'avenir. Il est essentiel que nos clients reçoivent exactement ce qu'ils ont commandé.

Nous comprenons tout à fait votre décision de retourner le produit. Veuillez contacter notre service client pour faciliter le processus de retour.

","Non conforme à la description",[4961],{"_4962":4963,"_4964":4965,"_4966":4967,"_4292":4968,"_4969":4970,"_4971":4972,"_4973":4974,"_4454":73},"fullSizeUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/c0cb01e3-6da7-41ef-b801-c20c71dcc750.jpg?d=3200x3200","largeUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/c0cb01e3-6da7-41ef-b801-c20c71dcc750.jpg?d=1600x1600","thumbnailUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/c0cb01e3-6da7-41ef-b801-c20c71dcc750.jpg?d=120x120&crop=center","A colorful circular cushion or pillow with a chevron zigzag pattern in multiple colors including purple, pink, green, yellow and orange, wrapped in plastic and sitting in a cardboard box","dynamicKey","c51f7b65-fcc9-486f-b563-ae634abbdd20/c0cb01e3-6da7-41ef-b801-c20c71dcc750","largePortraitThumbnailUrl","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/c0cb01e3-6da7-41ef-b801-c20c71dcc750.jpg?d=540x720","streamId","c0cb01e3-6da7-41ef-b801-c20c71dcc750","productHandle","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ24MIS89079-221068_6676a6029a32c69056ee537a7891c827_dtl_1_x280.jpg?v=1784115094","productName","productUrl","//store.westwing.com/products/pouf-agadir-en-24mis89079","productVariantName","rating",1,{"_4945":4985,"_4947":4986,"_71":42},"

Thank you for your feedback, dear Emilie.

😔 \n

We are really sorry to hear that the Agadir Pouf does not meet your expectations at all. It is completely understandable if you are disappointed - the orange and darker colors than expected, as well as the lines that are less delicate than in the image, do not reflect the quality you were entitled to expect.

We fully understand your disappointment, especially when you are delighted to integrate a beautiful piece into your home and the result does not correspond to what was promised. It's frustrating and we take full responsibility for it.

Your detailed feedback helps us enormously in improving the accuracy of our product descriptions and the quality of our photos to avoid these kinds of disappointments in the future. It is essential that our customers receive exactly what they ordered.

We fully understand your decision to return the product. Please contact our customer service to facilitate the return process.

","2026-05-06T11:17:56.170Z","reviewer",{"_4989":4990,"_4991":581},"displayName","Emilie J.","isVerified","isIncentivized","status","approved","Not as described","unhelpfulCount","variantId","50476383109386",{"_4937":4938,"_4939":5000,"_4941":5001,"_4943":5002,"_4945":5003,"_4947":5004,"_4949":5004,"_4950":4909,"_4951":581,"_4952":4192,"_4953":5005,"_4975":5009,"_4976":5010,"_4978":5011,"_4979":5012,"_4981":5013,"_4982":4862,"_4987":5014,"_4992":25,"_4993":4994,"_71":5016,"_4996":4909,"_4997":5017},"9d0bff22-b516-4027-b9a9-8ee1ccb3942c","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9861880447242","shopify-9861880447242","Fits as expected","2025-05-16T20:10:46.656Z",{"_4945":5006,"_4952":5007,"_71":5008},"Passt, wie erwartet","de","Alles prima","cushion-agadir-en-24mis61046","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ24MIS61046-221065_299043e3d04cfb74498cff98537ea7b0_dtl_1_x280.jpg?v=1744265652","Cushion Agadir","//store.westwing.com/products/cushion-agadir-en-24mis61046","W 40 x L 40 cm",{"_4989":5015,"_4991":581},"Alexander P.","Everything was great","50479190278410"]

AgadirPouf